CWLLC Warranty Policy

CELLC is committed to delivering high-quality office products. This warranty policy outlines the coverage and procedures to ensure our customers have peace of mind when purchasing our products.

1. Warranty Coverage

CELLC products are covered under a limited warranty for a period of 6 months from the original date of purchase. This warranty guarantees the product is free from defects in materials and workmanship under normal use conditions.

Covered Issues
Manufacturing defects.
Functional failures not caused by external factors
Faulty or damaged components due to quality issues.

Exclusions

The warranty does not cover:
Normal wear and tear (e.g., scratches, scuffs, aging).
Damage caused by misuse, neglect, accidents, or unauthorized modifications/repairs.
Products purchased from unauthorized sellers.
Lost or stolen products.

2. Proof of Warranty

To verify your warranty eligibility, you must provide:

A valid proof of purchase (e.g., order confirmation, receipt).
The picture of the defects.

3. How to File a Warranty Claim

Step 1: Contact Customer Support
Email us at augenstemp@outlook or visit our official website to submit a warranty request.
Provide a detailed description of the issue along with photos or videos if possible.

Step 2: Evaluation
Our support team will assess your claim and may request additional information to determine if the issue is covered under warranty.

Step 3: Resolution
If your claim is approved, CWLLC will:
Replace the product with a new or refurbished unit of equal value, or
Issue a refund if repair or replacement is not feasible.

4. Shipping Costs for Warranty Claims

For products approved under warranty, CWLLC will cover the cost of return shipping.
Customers may be responsible for shipping costs to send the product to our service center unless stated otherwise.

5. Important Notes

Warranty services are only valid in the region or country where the product was originally purchased.

Contact Us

For questions regarding your warranty or to begin a claim:

Email: augenstemp@outlook.com
We are dedicated to ensuring you have a positive experience with CWLLC and will work diligently to resolve any issues.